Pearl Ngwama
Delta Airline has announced it will through September30, 2020, ensure more space for customers on all aircraft by capping seating at 50 per cent in First Class; 60 per cent in Main Cabin, Delta Comfort+, and Delta Premium Select; and 75 per cent in Delta One to reduce the total number of customers on board.
It said all middle seats will continue to be shown as unavailable or not assignable when selecting seats via the Fly Delta app or online. It will also continue to block the selection of some aisle seats in aircraft with 2×2 seating configurations.
Chief Customer Experience Officer, Bill Lentsch, said: “Reducing the overall number of customers on every aircraft across the fleet is one of the most important steps we can take to ensure a safe experience for our customers and people.
“Delta is offering the highest standards in safety and cleanliness so we’re ready for customers when they’re ready to fly again.”
Also from June 10, 2020, Delta said it will resume automatic, advance Medallion Complimentary Upgrades to Delta One (domestic U.S.), First Class and Delta Comfort+ – which were previously being managed at the gate.
On routes where increasing customer demand is driving flight loads closer to caps, the Airline said it will look for opportunities to upsize to a larger aircraft type or add more flying.
It also required customers and employees to wear face coveringsthroughout the travel journey to ensure an extra layer of protection while addingsocial distance markersin check-in lobbies, Delta Sky Club check-in areas, at the gate and down the jetbridge to encourage customers to stand apart.
In addition, Delta said it will wipe down check-in lobbies, self-service kiosks, gate counters and baggage claims many times throughout the day and by summer, Delta teams will be using electrostatic spraying in all airports Delta serves in the U.S. the same measure used on every Delta flight prior to boarding.
Delta has also started electrostatic spraying at TSA checkpoints in key markets and is working with the TSA to provide electrostatic spraying at allcheckpoints in the airports Delta serves.
“Usingstate-of-the-art air circulation systems with industrial-grade HEPA filterson many Delta aircraft that extract more than 99.99 per cent of particles, including viruses.
“Also boarding all flights from back to front will reduce the instances of customers passing by one another to reach their seats.
“Streamlining onboard food and beverage service on all flights and encouraging customers to pack their own food and non-alcoholic beverages to decrease physical touch points.
“Delta will be providing supplies directly to customers when available, including hand sanitisers, care kits and other protective equipment to minimise the spread of COVID-19 and continue to work with health experts, partners and healthcare industry leaders on best practices,” the Airline said in a statement.
While Delta is redefining the industry standard of clean and making more space on board for customers, it said it will also continuing to offer added flexibility if travel plans change by extending change-fee waiver for new flights purchased through June 30, providing customers the option to change their plans without a fee for a year from the date of purchase, stating that the waiver also applies to award tickets and redeposit fees.
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