Home News Dana Air Tenders Apologies For Flight Disruption

Dana Air Tenders Apologies For Flight Disruption

by timenews
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… rolls out plan for compensation

 

Following its inability to airlift its scheduled passengers on Friday 18, and Saturday 19, December 2020, in Lagos and Abuja respectively, Dana Air Sunday, tendered its sincere apologies to the affected guests.

 

The Airline in a Statement signed by its Media/Communications Manager, Kingsley Ezenwa, explained that two of its aircraft became unserviceable, “compelling us to ground both aircraft in line with our strict safety standards and Global Best Practices.”

 

According to Ezenwa, “while our Maintenance Team have however been deployed to conduct proper checks on both aircraft, e wish to reassure Dana’s guests and crew that their safety will continue to be our priority in all circumstances and we would stop at nothing to guarantee this.

 

“We understand that the travel plans, commitments, meetings and engagements of our guests have all been disorganised by this unanticipated development and we are deeply and sincerely sorry.

 

“This is really not a good time for disruptions having increased our flights recently to meet the expectations of our guests and ensure no one is left stranded without a flight this yuletide, but we had no option than to ground both aircraft in the interest of the safety of our crew and guests while our other serviceable aircraft continue to operate as scheduled.”

 

He announced that to compensate for this regrettable service failure, Dana Air is offering free tickets to all its guests on the affected flights, while full refunds will be made available to guests who do not prefer to be rescheduled.

 

“ We advise all our guests to contact us on all our available platforms to confirm the status of their flights before coming to the airport. We will be available on email: contact@flydanaair.com, WhatsApp 07051190363 and all our social media platforms:  Facebook, Instagram and Twitter to attend to all requests

 

“We wish to once again apologise for the flight disruptions and assure our guests that we appreciate their loyalty and wish to also guarantee them better communication, improved customer service delivery and schedule reliability on their future flights with us,” said Ezenwa.

 

Picture Caption:

Mr. Obi Mbanuso, Dana Air’s Accountable Manager.

 

 

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