The Airports Council International (ACI) recently conferred the Nnamdi Azikiwe International Airport (NAIA), Abuja with the Airport Service Quality (ASQ) Award.
The Airport received the award for providing a superior customer experience despite the difficult circumstances occasioned by the outbreak of Covid-19 pandemic, as assessed by the users.
A letter from the office of the Director-General of ACI, dated February 15, 2021, directed to Capt. Rabiu Yadudu, the Managing Director, Federal Airports Authority of Nigeria (FAAN), buttressed that the airport was bestowed with the award based on the recommendations by users of the facilities in Abuja, especially the passengers.
“During this most difficult and challenging of years, your customers have spoken and recognised the successful efforts of your team in providing a superior customer experience under trying circumstances.”
ACI also said that Amadeus, the global travel technology Company, which it recently renewed its partnership with, would deliver the ASQ Awards to the Agency.
It said that Amadeus supports airports in improving travel experiences for passengers all over the world and its continuing strategic partnership came at a time when it had never been more important for airports to listen to the voice of customers.
Also ACI had just two weeks ago accredited Abuja, Port Harcourt International Airport and Lagos Airport on its health accreditation programme, after it said the airports satisfied the safe airport environment requirements as set by the Council.
This, it said was in line with the ACI Aviation Business Restart and Recovery guidelines and the International Civil Aviation Organisation (ICAO) Council Aviation Restart Task Force recommendations along with industry best practices.